Refunds & Exchanges
All Elke Van Dyke Design jewelry is made by hand in New York City. The pieces you choose are made just for you, and I want you to feel great about your purchase! You may return any unworn items in original condition for exchange or return within 14 days of delivery. Please note, this does not apply to custom orders.
To initiate a return, email firstname.lastname@example.org to notify if you'd like an exchange or refund. Please mail back the jewelry in its original gift box, and use a protective padded mailer or small box for shipping. Elke Van Dyke Design is not responsible for returned jewelry that is damaged or lost in transit. We please ask that you add a tracking number and/or insurance to your return package. Return shipping costs are not refundable. You will receive an email once your return has been processed, normally within two business days after jewelry is returned.
Special orders are non-refundable.