Each piece of Elke Van Dyke jewelry is handmade to order in our NYC studio and arrives gift-wrapped in our signature packaging…ready to give or keep as a meaningful piece of your own journey.

We offer free domestic shipping on orders of $150 or more, using an expedited ground service. Orders are shipped via USPS Priority Mail or UPS Ground, depending on the best option for your location and timeline. These 1–3 business day services include tracking and merchandise insurance. Once your order ships, you'll receive a confirmation email with tracking details.

OVERNIGHT SHIPPING:

To upgrade to overnight shipping, please select your preferred service (USPS Express, UPS Next Day Air, or DHL Express) at checkout. These services typically deliver within 1 business day (2 for some areas), and include tracking, insurance, and proof of delivery. Sunday and holiday delivery is available to many destinations for an additional charge, depending on carrier guidelines.

We ship worldwide via USPS First Class International Mail, UPS International, and DHL Express. Available options will appear at checkout.

Delivery timelines vary by carrier:

• USPS First Class International Mail: 10–21 business days
• UPS International (Saver/Expedited): 2–7 business days
• DHL Express Worldwide: 1–4 business days

USPS First Class is our most economical option and includes basic tracking. If you need faster delivery, we recommend selecting UPS or DHL at checkout for quicker timelines and more reliable tracking.

Flat-rate USPS First Class International Mail:

• Canada: $17.85
• All other countries: $32.20

CUSTOMS & DUTIES:

International buyers are responsible for any taxes, VAT, import duties, or handling fees required by their country. These fees are not included in your order total. We recommend checking with your local customs office for the most accurate information.

UK BUYERS:

Customs details can be found at: HMRC Customs Info

TURNAROUND TIME:

Elke Van Dyke jewelry is made by hand to order. Please allow up to 2 weeks for your piece to be crafted and shipped. Most orders leave the studio within 3–5 business days.

If you need your jewelry by a specific date, include that information in the “Order Notes” box at checkout. We’ll do our best to accommodate. If the deadline cannot be met, we’ll notify you and offer a full refund, in accordance with our 14-day return policy.

GIFT WRAPPING:

All pieces are shipped beautifully gift-wrapped—no extra charge.

To include a personal note, write your message in the “Order Notes” box at checkout. We’ll handwrite it with care.

LOST ORDERS:

If your package appears stalled or missing in transit, here’s when we can step in:

• USPS: Considered lost after 45 days from ship date
• UPS: Considered lost after 24 hours without a scan; claims must be filed within 60 days
• DHL Express: Considered lost after 10 business days with no tracking movement

If your package is marked “delivered” by the carrier but hasn’t arrived, please contact us. While we are not responsible for lost or stolen packages after confirmed delivery, we approach each situation with care and will do our best to reach a fair, thoughtful solution.

Have a unique shipping request? Whether you need signature-on-delivery, upgraded insurance, or an urgent delivery solution, we’re here to help.

Just reach out to info@elkevandyke.com and we’ll craft a plan as personalized as your piece.